General Terms of Sale (GTS)

1. Identification of the Service Provider

DevSupAi is a sole proprietorship (Entreprise Individuelle - EI) registered with the French National Register of Enterprises (RNE) under SIRET number 106 295 678 00010.

Founder and Executive Director: Alexandre PABST

Business Address: 13 Allée des Roses, 55300 Saint-Mihiel, France

Contact Email: contact@devsupai.fr — Phone: +33 7 83 66 60 98

Tax Status: VAT not applicable, article 293 B of the French General Tax Code (CGI base franchise).

2. Scope & Purpose

These GTS apply without restriction or reservation to all intellectual and technical services provided by DevSupAi, including notably:

• Design and development of bespoke showcase websites for SMEs, retailers, contractors, and non-profit organizations.
• Creation of custom zero-commission e-commerce platforms and Click & Collect ordering systems.
• Engineering of custom business web applications, extranets, and tailored SaaS software platforms.
• Technical auditing, Core Web Vitals performance optimization, web accessibility (WCAG), and search engine optimization (SEO).
• Preventive and corrective technical maintenance, cloud infrastructure management, and developer support.

Placing any order or signing an estimate implies full and unreserved acceptance of these GTS by the Client, which take precedence over any other client purchasing documents or terms, unless expressly agreed otherwise in writing by DevSupAi.

3. Quotes, Orders & Project Kickoff

Each project is preceded by a free, customized quote issued by DevSupAi, specifying the functional scope, technical deliverables, pricing schedule, and estimated delivery timeline.

Quotes remain valid for a period of 30 calendar days from their date of issuance.

An order becomes definitive and binding once DevSupAi receives the quote duly dated and signed (handwritten or certified digital signature) bearing the mention "Agreed and accepted", accompanied by the specified initial deposit.

The development timeline officially begins upon receipt of both the deposit and all necessary project materials provided by the Client (specifications, copy, image assets, hosting credentials).

4. Pricing, Invoicing & Payment Terms

Prices are quoted in Euros (€), exclusive of VAT (VAT exempt under article 293 B of the French CGI). The net amount payable is specified on the accepted quote.

Unless specifically agreed otherwise on the quote, payments follow this schedule:

• A 30% to 40% initial deposit upon signing the quote to initiate architectural design and development.
• Intermediate milestones depending on project scale (notably for SaaS web applications and complex systems).
• The remaining balance (60% to 70%) upon final delivery and acceptance, prior to live deployment on the production domain.

Payments are made by bank wire transfer to the Service Provider’s designated business bank account. In the event of late payment, late payment penalties calculated at the European Central Bank refinancing rate plus 10 percentage points will be immediately due without prior reminder, together with a statutory fixed recovery indemnity of €40 for commercial clients (articles L. 441-10 and D. 441-5 of the French Commercial Code).

5. Execution Timelines & Delivery

Delivery timelines indicated on quotes are provided for guidance purposes and rely heavily on proactive client cooperation.

DevSupAi exercises all reasonable diligence to meet agreed schedules. Any delays attributable to the Client (late content delivery, delayed feedback or approval milestones) will proportionally extend the final delivery deadline, without conferring any entitlement to compensation, penalties, or order cancellation.

6. Intellectual Property & Transfer of Ownership

In line with DevSupAi’s core commitment to 100% proprietary ownership without recurring vendor lock-in, full ownership of bespoke custom code transfers to the Client only upon full and final settlement of all invoices.

Upon complete payment of the final invoice, the Client becomes the exclusive owner of all custom-developed source code, interface designs, and bespoke database architectures created specifically for the project.

DevSupAi retains exclusive ownership over its proprietary methods, generic reusable libraries, and third-party open-source components integrated under their respective licenses (e.g., React, Tailwind CSS, TypeScript).

Unless the Client explicitly objects in writing upon quote signing, DevSupAi reserves the right to discreetly showcase the completed project in its professional portfolio and maintain a subtle credit link in the footer ("Website crafted by DevSupAi" linking to the official agency site).

7. Client Obligations & Acceptance Testing

The Client agrees to actively collaborate with the Service Provider and provide in a timely manner all documents, brand guidelines, texts, and high-resolution assets required for development.

The Client guarantees holding all intellectual property rights and necessary authorizations for all materials (logos, photos, texts, trademarks) supplied to DevSupAi, and indemnifies DevSupAi against any third-party claims in this regard.

Upon development completion, a staging environment is provided to the Client for acceptance testing. The Client has 10 business days to submit written feedback or discrepancies relative to the agreed scope. In the absence of written objections within this timeframe, deliverables are deemed definitively accepted and conforming.

8. Technical Warranty & Maintenance

DevSupAi provides a 30-calendar-day technical completion warranty starting on the date of public production deployment.

During this warranty period, DevSupAi will rectify free of charge any reproducible technical defect or bug directly originating from the delivered codebase, provided that no modifications have been made by the Client or any third party.

This warranty does not cover third-party API changes, server/hosting outages, or malfunctions resulting from improper client handling or unauthorized codebase tampering.

Following the expiration of the 30-day warranty, subsequent technical assistance, feature evolutions, or preventive maintenance are provided under a monthly maintenance agreement or billed on a time-and-materials basis.

9. Limitation of Liability & Force Majeure

DevSupAi is bound by an obligation of best endeavors (obligation de moyens) for all custom digital and engineering services.

DevSupAi cannot be held liable for indirect damages, loss of business, lost profits, loss of data, or reputational harm incurred by the Client.

In any event, should the Service Provider’s liability be established, the aggregate damages payable shall not exceed the net sum actually received by DevSupAi for the specific service in dispute.

Neither party shall be held liable for delayed or non-performance caused by an event of Force Majeure as defined by article 1218 of the French Civil Code.

10. Right of Withdrawal (B2C Consumers)

For individual clients acting as consumers under the French Consumer Code, a statutory 14-day right of withdrawal applies to distance contracts (article L. 221-18 of the French Consumer Code).

However, pursuant to article L. 221-28 of the same Code, the right of withdrawal cannot be exercised for digital services fully executed before the end of the withdrawal period with the consumer’s express prior consent, nor for clearly customized goods and services tailored to the specific bespoke requirements of the Client.

11. Applicable Law & Dispute Resolution

These GTS and any resulting service agreements are governed exclusively by the laws of France.

In the event of a dispute, the parties undertake to seek an amicable resolution in good faith before initiating formal legal proceedings.

Consumer clients may access free consumer mediation pursuant to articles L. 612-1 et seq. of the French Consumer Code.

Failing amicable settlement, any dispute arising with a commercial client concerning the validity, interpretation, or performance of the contract will be submitted to the exclusive jurisdiction of the competent courts of Bar-le-Duc (Meuse, France).